Safety Improvement in Quality, or Safety IQ, is a patient safety initiative created through a partnership between the College of Pharmacists of Manitoba (College) and the Institute for Safe Medication Practices Canada (ISMP Canada), a specialized, third-party organization. Safety IQ is a standardized system of continuous improvement designed to prevent medication incidents from happening in community pharmacies.
Safety IQ enables community pharmacies to anonymously report, analyze, and share learnings about medication incidents through ISMP Canada.
Through its mandate to protect the public, the College is fully committed to supporting community pharmacies as they standardize their continuous quality improvement programs.
Assessment of Safety IQ Continuous Quality Improvement Program
As a way to analyze the feasibility and outcomes of the Safety IQ pilot program, an independent analysis was completed by the SafetyNET-Rx research team at St. Francis Xavier University. Todd Boyle, Professor of Operations Management, SafetyNET-Rx, was tasked to independently assess the program by surveying pharmacy staff from the pilot pharmacies. The following document includes a summary of the analysis of the survey with an overall recommendation for the future of Safety IQ as well as recommendations for improvements.
The College would like to recognize all the pharmacy staff from the Safety IQ pilot pharmacies for their feedback and commitment to using the Safety IQ tools to improve their pharmacy practice.
There are many great resources which can offer a path to better health outcomes through awareness, advocacy, and collaboration. Safety IQ features resources for patients and pharmacy professionals to bolster their knowledge and empowerment. To view a full list of resources, please visit our Resource pages for pharmacy professionals and for patients.
Quick Guide: Entering a CPhlR Report
The College has developed a Quick Guide: Entering a CPhIR Report which outlines some examples of near misses that would be beneficial to report: • Any near miss that had the potential to cause harm had it not been caught • Any near miss that is occurring repeatedly • Any near miss that a pharmacy member feels is important to report
The pharmacy manager and staff can discuss and outline on the Quick Guide the types of near misses they feel are beneficial to report within their pharmacy into the CPhlR reporting tool. The Quick Guide is also a useful tool for new and current staff as it provides an area to list the pharmacy’s CPhIR login information, mandatory fields to be entered, and key points to remember.
Near misses provide an excellent opportunity for pharmacies to learn and develop processes to prevent reoccurrence of the same error. Reporting near misses including information on the pharmacy’s action plan, allows the pharmacy to share their learning experience with others.
5 Questions to Ask About Your Medications
The Institute for Safe Medication Practices Canada (ISMP Canada), the Canadian Patient Safety Institute, Patients for Patient Safety Canada, and the Canadian Society for Hospital Pharmacists created 5 Questions to Ask About Your Medicationsto help patients and caregivers to talk about medications and to improve communication with their healthcare providers.
5 Questions to Ask About Your Medications is a simple tool that can you manage your medication therapy. This resource is available in a variety of languages and is endorsed by provincial, national, and international healthcare and patient safety organizations.
The SMART Medication Safety Agenda
The SMART Medication Safety Agendas features anonymously reported medication incidents from across Canada through the Community Pharmacy Incident Reporting (CPhiR) program. Potential contributing factors and recommendations are provided in each issue for the team to discuss and encourage collaboration toward continuous quality improvement. By putting together an action plan and monitoring its progress, the SMART Medication Safety Agenda can help raise awareness regarding similar incidents at the pharmacy.
The most current Agenda is about Fentanyl. Your team can use the SMART Medication Safety Agenda to improve safety on Fentanyl even if you have not reported a Fentanyl-related error. Alternatively, your team can use the SMART Medication Safety Agenda as an outline to guide CQI discussions and initiatives on any incident or near miss that happened in your pharmacy.
eQuipped: The Safety IQ eNewsletter
eQuipped is the official e-newsletter for the Safety IQ Pilot. Each issue will feature a Safety IQ Pilot Pharmacy, Safety IQ statistics, continuous quality improvement tips and tricks, and resources and information to keep you updated on all things Safety IQ!
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